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Injury Support Program

Supporting injured people get their life back

Experiencing an injury can affect people in different ways. Our Injury Support Program provides personalised support to improve the healthcare experiences of individuals during their recovery and return to health after an injury at work or a motor vehicle accident.

Designed to complement the care provided by a healthcare professional (GP, physiotherapist and or specialist), the program includes:

Personalised support via phone
Coordination and resources to help individuals manage their health
Tailored Care Plan based on health and recovery goals
Support to manage recovery and return to health

Our phone-based program gives individuals access to an experienced registered nurse to support them with goal setting, health education and care coordination. The program focuses on delivering outcomes for injured people across a number of areas.

These include:

  • Connecting individuals with a nurse coordinator to support their road to recovery and to get things started on the right track.
  • Providing personalised guidance and tools to empower individuals to take an active role in their recovery journey.
  • Helping them to feel confident and in control as they navigate the road to regaining their health.

Outcomes that make a difference

reduction, or improvement, in return-to-work timelines after 12 months*
reduction in claims costs+
of patients experience a clinically significant improvement in their function, measured via PROMS#
Net Promoter Score^
stars rating for helping case managers to better support injured people in their recovery.
Very helpful and insightful advice of what support is available, and they make you feel like nothing is an issue. Program participant Verbatim feedback from NPS Survey.
The support I have gotten from the nurse has been fantastic with questions I needed answered and her helping me get appointments quickly to get my back issue sorted out sooner, she has been amazing all the way through my process. Program participant Verbatim feedback from NPS Survey

Contact us to learn more about the Injury Support Program

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